Refunds & Returns Policy
Effective Date: January 5, 2026
At Anita Teresa Creations, each item is thoughtfully designed and handcrafted. Because our products are often one-of-a-kind or made to order, we maintain a limited returns policy outlined below.
All Sales Policy
Due to the custom and handcrafted nature of our accessories and hats:
All sales are final.
We do not accept returns or exchanges for:
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Custom or made-to-order items
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One-of-a-kind designs
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Worn or used items
This policy helps ensure fairness, quality control, and sustainability for our small business.
Exceptions — Damaged or Incorrect Items
We want you to be happy with your purchase. If you receive an item that is:
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Damaged during transit
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Incorrect (not the item you ordered)
Please contact us within 7 days of delivery at:
📧 [your email address]
Include:
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Your order number
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A brief description of the issue
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Clear photos of the item and packaging
If approved, we will offer one of the following solutions at our discretion:
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Repair (if possible)
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Replacement (if materials are available)
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Store credit
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Refund (rare and case-by-case)
Handmade Variations
Because our items are handcrafted:
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Natural variations in color, texture, size, or materials are normal
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These variations are not considered defects
Please review product descriptions and photos carefully before purchasing.
Shipping Issues
Once an order has been shipped, we are not responsible for:
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Carrier delays
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Lost or stolen packages marked as “delivered”
If an issue occurs, we will do our best to assist you in filing a claim with the carrier.
Cancellations
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Orders for custom or made-to-order items cannot be canceled once production has begun
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Non-custom orders may be canceled only if they have not yet shipped
Please contact us as soon as possible if you need assistance.
California Consumer Notice
In accordance with California law, we clearly disclose our return and refund policies prior to purchase. By completing your order, you acknowledge and agree to these terms.
Contact Us
If you have questions about this policy or your order, please reach out:
Anita Teresa Creations
Email: atcreations80@gmail.com
Website: www.anitatcreations.com
